We offer a 14-day exchange and return right for unused products. The right of exchange and return does not apply to products with a promotional price or chemical products.
Always contact us before exchanging or returning via email firstname.lastname@example.org .
When exchanging or returning, the product(s) to be returned and the order number must be indicated. We do not refund product returns if the product has been used or its packaging is not in a salable condition, unless it is a return due to a product defect.
Failure to collect the shipment is not a valid reason for return. For all returns that are left uncollected and arrive at us without a return form, we deduct 15 euros for handling and shipping costs incurred.
Please note the following conditions for the right of exchange and return before returning the products:
Disagreements that may have arisen from the transaction should primarily be handled between the parties. If it is impossible to reach an agreement, the matter will be dealt with in the district court of the seller's domicile.
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