Frequently asked questions (FAQ)

Kauneustori is a domestic hair and beauty company. We serve our customers all over Finland through the online store and at our pick-up store in Espoo's Pihatörma, near Ison-Omena.

Our goal is to offer our customers competent, expert, friendly and fast customer service both in the store and online.

Our prices always remain competitive and our product selection as fresh and up-to-date as possible. We constantly bring interesting novelties to our customers.

Kauneustori.fi online store is a consumer online store owned by JS Nicca Oy. If you are a professional in the hair or beauty industry, please register in our nicca.fi wholesale shop.

You can find the brands we represent here . We constantly strive to expand our product range and bring interesting novelties to our customers.

Of course! We aim to deliver all orders in one shipment. If you order more of the product than we have in stock, the estimated delivery time is about 2 weeks.

Yes of course! If you order a product that is not in stock, the delivery time is approximately 2 weeks. You can see the current stock situation in the online store on the product page.

Yes you will! We ship all products from our store. In our online store, you can see the current stock status for the product. If the product is not in stock, it means that the product can of course be ordered, but it cannot be found in our store's stock at that moment. The delivery time for ordered products is usually about 2 weeks.

Absolutely! We are an import company and we constantly strive to expand our product range. If you cannot find the product you are looking for in our selection, please contact our customer service about a new product request.

We strive to offer versatile delivery methods for both Posti, DB Schenker, and store pickups. Please see delivery methods and delivery times here .

As a rule, we process incoming orders within 1-3 working days of the order. The delivery time depends on the product, its availability and the delivery address. The product's delivery time estimate can be found in the online store on the product page. Please see the estimated delivery times of different delivery methods here .

On the product pages of our online store, you can find an estimate of the product's delivery time. You can order products even if they are not in stock. In this case, you should prepare for a delivery time of about 1-2 weeks.

We offer free delivery for all orders over €70! If the value of the order falls below this, the up-to-date delivery costs can be found here .

Yes, you definitely can! We offer a 14-day exchange and return right for all online store orders. Please read more detailed information and conditions here .

We offer familiar and safe payment methods for all purchases. In our online store, you can pay for the order with your payment card, online bank or invoice. See more about payment methods here .

Yes you can! We have a choice of Collector invoice and partial payment. You will only receive an invoice when the product has been delivered by us. See more about payment methods here .

Yes it is. All payments are made in a secure SSL connection. Online payments are made on the bank's own payment page, and ordering with an invoice requires strong identification. Card payments meet the requirements of the PCI-DSS standard ( Payment Card Industry Data Security Standard ).

The provider of payment methods in our online store is Paytrail Oyj.