Neck warmer Eterna

In our online store, you can make your purchases safely. You can pay for your purchases, for example , with the payment methods of Finnish online banks, invoices, and the most common bank and credit cards.

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. Read more about Paytrail's Terms of Use and Privacy .

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You can pay for your purchases in our online store with a Collector invoice or Collector installment payment.

Online banks

At the checkout of our online store, you can find the familiar payment methods offered by Finnish online banks, and you can pay for your order on the payment page of your own online bank.

Card payments

In our online store, you can pay with the most common bank and credit cards, such as Visa and Mastercard.

Security of payments

You can pay securely in our online store. All payments are made in a secure SSL connection. Online banking payments are made on the bank's own payment page, and ordering requires strong identification. Card payments meet the requirements of the PCI-DSS standard ( Payment Card Industry Data Security Standard ).

As a rule, we process incoming orders within 1-3 working days of the order. The delivery time depends on the product, its availability and the delivery address. The product's delivery time estimate can be found in the online store on the product page.

Delivery methods and times

We offer free delivery for all orders over €70! The following delivery methods are available in our online store:

Posti: Pickup from a Posti office or Posti machine - €0 / €6.90
Delivery time is usually 1-3 business days after sending the order.

The parcel machine is a convenient way to receive parcels. You will receive a box code from Posti via text message when the package has arrived at the machine and you can use the code to redeem your order at the SmartPOST machine of your choice.

Post: Delivery at the agreed time - €12.90
Arrived at the recipient, as a rule, on the working day following the order processing date. Posti always contacts the recipient in advance to agree on a delivery time. If the recipient cannot be reached, a call request will be mailed to the recipient to arrange a delivery time.

DB Schenker: Withdrawal from the machine - €0 / €6.90
Free DB Schenker delivery for orders over €99 (VAT 0). Delivery time is usually 1-3 business days after sending the order.

DB Schenker: Delivery to destination - €0 / €10.90

Pickup from our store - €0
Pick up from our store in Espoo. For pick-up orders, the customer receives a confirmation to the e-mail address they provided when ordering when the order can be picked up from the store. Pickup orders can usually be picked up 1-2 business days after the order.

Exceptional delivery times

If the delivery of the product is significantly delayed from the estimated delivery time indicated on the website, our customer service will contact the customer via the email address provided during the order. Kauneustori.fi reserves the right to deliver the products ordered at the same time separately if necessary.

The stock balance of that product is visible on the product pages. If you wish, you can order more products than we have in stock. In such a situation, the delivery time is usually 1-2 weeks.

If the product does not arrive within a reasonable time frame and our customer service has not contacted the customer, please contact customer service. We reserve the right to refuse the order if necessary. In such a case, the payment will be returned to the customer within 14 days.

We offer a 14-day exchange and return right for unused products. The right of exchange and return does not apply to products with a promotional price or chemical products.

Before exchanging or returning products

Always contact us before exchanging or returning via email info@kauneustori.fi .

When exchanging or returning, the product(s) to be returned and the order number must be indicated. We do not refund product returns if the product has been used or its packaging is not in a salable condition, unless it is a return due to a product defect.

Uncollected shipment

Failure to collect the shipment is not a valid reason for return. For all returns that are left uncollected and arrive at us without a return form, we deduct 15 euros for handling and shipping costs incurred.

Exchange and return right conditions

Please note the following conditions for the right of exchange and return before returning the products:

• The customer is always responsible for the shipping costs that may arise from the return, unless it is a return due to a product defect.
• The right to exchange and return only applies to unused products. We do not refund product returns if the product has been used or its packaging is not in a salable condition, unless it is a return due to a product defect.
• The right to exchange and return does not apply to products at a promotional price or to chemical products.
  
• Custom products, furniture and products ordered separately for the customer do not have the right of exchange/return.
• We do not redeem returns sent by cash on delivery, credit package or post demand. We are not responsible for errors and damages caused by incorrect storage or handling of the product by the customer, or by using the product in an unsuitable manner or under unsuitable operating conditions.
• The customer must himself ensure the suitability of the product for the intended purpose of use. If the return of the product is not caused by the Seller, the Customer is responsible for the costs arising from the return.

Dispute resolution

Disagreements that may have arisen from the transaction should primarily be handled between the parties. If it is impossible to reach an agreement, the matter will be dealt with in the district court of the seller's domicile.